5 Domains of Quality

Quality Care 2020 will make the Quality Care Pharmacy Program (QCPP) accreditation process more intuitive for pharmacies by refocusing the 18 elements into five domains:

  • Pharmacy Management and Governance;
  • Consumer-Centred Care
  • Human Resources
  • Premises, Infrastructure and Stock
  • Pharmacy Services

Infographics of 5 domains

These five domains have been developed in consultation with pharmacies, businesses and industry experts, to enhance the QCPP accreditation process and align with your business operations.

Download the Quality Care 2020 Domains leaflet to share amongst your pharmacy