QCPP has a set of rules covering all aspects of the program and the rights and obligations of accredited pharmacies, marketing groups, sponsors and assessors

In order to participate in the QCPP, pharmacies must accept the relevant Rules and Terms and Conditions.

Following the release of the Quality Care 2020 Requirements, there are a new set of Rules and Terms and Conditions for all pharmacies seeking accreditation on or after Wednesday 1 July 2020.

My assessment is due on or after Wednesday 1 July 2020

The following rules apply to pharmacies undergoing accreditation on or after Wednesday 1 July 2020.

If your accreditation occurs after this date, please refer to the previous QCPP Terms and Conditions below.

Accreditation

Rule 1

Accreditation can only be issued if the Program Rules, Terms and Conditions, QCPP Requirements, Policies and AS85000:2017 Quality Care Community Pharmacy Standard (AS85000:2017) (together the Program Materials) are accepted by the pharmacy owner. These materials can be reviewed and accepted at the QCPP website. Alternatively, if you require a paper or electronic copy of these materials please email help@qcpp.com. The pharmacy owner will be granted access to the QCPP customer portal to facilitate QCPP accreditation.

Rule 2

QCPP accreditation of a pharmacy will be conferred or renewed subject to:

  • a) demonstration that the pharmacy satisfies and maintains compliance with AS 85000:2017 and the QCPP  Requirements in respect of the pharmacy business;
  • b) payment of all fees payable to QCPP under these Program Rules by the due date;
  • c) the pharmacy owner complying with the QCPP Terms and Conditions and these Program Rules and Policies.

Rule 3

The accreditation cycle is for two years commencing from the initial assessment date, unless revoked before the end of that period in accordance with these Program Rules. QCPP accreditation ends at 11:59:00pm Australian Eastern Standard Time (AEST) the day before the second anniversary of the accreditation date.

Rule 4

The accreditation date may be changed:

  • a) by agreement between the pharmacy owner and QCPP;
  • b) unilaterally by QCPP, giving the pharmacy owner reasonable notice.

Rule 5

The website at www.qcpp.com (Website) and the QCPP online portal, accessible only with secure login details (Customer Portal) contain current versions of the Program Materials.

Assessment bookings

Rule 6

Pharmacies requesting to undertake an initial assessment (whether because the pharmacy business has not previously been QCPP accredited or because its QCPP accreditation has expired or been revoked) are required to pay their first Accreditation Invoice prior to booking an assessment. Once this invoice has been paid, the pharmacy will be granted access to the QCPP member-only Customer Portal (Customer Portal).

Rule 7

All re-accreditation assessments must occur within the period three calendar months preceding the second anniversary of the accreditation date, unless otherwise agreed between QCPP and the pharmacy owner. An assessment after the re-accreditation date must be requested in writing prior to the second anniversary date, illustrating exceptional circumstances that necessitate the request.

Rule 8

Applications for extension of time will be assessed on their merits and the decision to grant the extension is entirely at the discretion of the QCPP. If any extension of time is given, the QCPP may impose such conditions as it deems appropriate in the circumstances.

QCPP Assessor

Rule 9

The pharmacy will be allocated an approved and independent QCPP assessor by the QCPP assessment services provider, Ernst & Young. A change of assessor can be requested by the pharmacy if a real or perceived conflict of interest can be demonstrated. Any alternate assessor will be allocated through the same allocation process.

Rule 10

The pharmacy will be allocated an assessment date by the assessment services provider. While all reasonable efforts will be made to find a mutually agreeable assessment date, should the pharmacy be unable to accommodate the most cost-effective date proposed by the assessment scheduling team, any additional travel expenses incurred in assessing the pharmacy will be invoiced to the pharmacy as an ‘Assessor Travel Invoice’ expense after the assessment, unless exceptional circumstances can be demonstrated.

Rule 11

If an assessment is cancelled within ten (10) calendar days of the agreed assessment date then the full cost of one (1) on-site assessment plus any travel expenses incurred to that point in time (including any applicable cancellation fees), will be invoiced to the pharmacy.

On-site assessments

Rule 12

The assessment will be conducted using a compliance/non-compliance methodology.

Rule 13

If a QCPP Requirement is deemed to not be applicable to a particular pharmacy’s business operations it will not be assessed against that pharmacy.

Rule 14 

All aspects of the operations of a pharmacy business (including the pharmacy premises) are subject to assessment against AS85000:2017 and the QCPP Requirements. For the avoidance of doubt, a QCPP assessment may include but is not limited to:

  • a) all services offered by the pharmacy business;
  • b) all products (including product range) offered by the pharmacy business, including online; and
  • c) all marketing and promotion activities undertaken by or on behalf of the pharmacy business, including social media and website material.

Rule 15 

If a pharmacy declares that a separate business entity is trading in stock or services in an area that is adjoining the pharmacy, for the purposes of seeking and maintaining QCPP accreditation, the pharmacy must ensure:

  • a) the separate business provides independent customer access from a common public area;
  • b) there is a floor to ceiling wall for at least 50 percent of the common boundary between the pharmacy and the adjoining business;
  • c) the remainder of the common boundary is capable of being closed and locked so no access from one business to the other is possible;
  • d) the pharmacy and any adjoining entity operate separate point of sale systems;
  • e) pharmacy staff are identifiable as being unrelated to any adjoining entity; and
  • f) stock from any adjoining entity cannot be purchased in any other adjoining entity.

Rule 16

Where all of the above requirements are not met, the space occupied by all adjoining entities will be considered as part of the pharmacy premises and be subjected to the QCPP assessment.

Rule 17

During an on-site assessment an authorised attendee may accompany the assessor. The role of the authorised attendee is to observe and/or validate the assessment approach used by the assessor. Any costs associated with attendance of the authorised attendee will be borne by QCPP. The pharmacy will receive advance notice that there will be an additional attendee attending their pharmacy assessment.

Rule 18

The QCPP Requirements define the evidence required to be provided at the time of assessment. The assessor must be able to sight the specified evidence on the day of assessment.

Rule 19

In some circumstances, the assessor will require evidence which may contain commercial in confidence or personal information. Assessors are required to satisfy themselves that any evidence provided is a genuine document, however a detailed investigation of the data contained within it is not required. Pharmacies may choose to mask commercial in confidence or personal information from evidence provided for review in an assessment in circumstances where that information is not relevant to the assessment.

Rule 20

Access to Program Materials is mandatory and they must be demonstrably accessible to all staff at each assessment.

Rule 21

The outcome of any previous assessment(s), sanction(s) or investigation(s) in respect of the pharmacy business (including any related materials such as reports and correspondence relating to the pharmacy business), may be provided to the QCPP endorsed assessor for verification or review for the purposes of any current or future QCPP assessment.

Additional assessments

Rule 22

Once accredited, the pharmacy business may be required to participate in additional mandatory assessments.

Rule 23

A non-accreditation QCPP assessment is referred to throughout this document as an ‘Additional Assessment’. All Additional Assessments are conducted by an approved and independent QCPP endorsed assessor.

Rule 24

Additional Assessments may be triggered where:

  • a) QCPP imposes a sanction in accordance with rule 44 that requires full or partial reassessment;
  • b) QCPP reasonably considers that:
    • i) the pharmacy owner may be in breach of the QCPP Terms and Conditions or these Program Rules;
    • ii) the accredited pharmacy does not comply with AS85000:2017 or any one or more of the QCPP Requirements; or
  • c) that the pharmacy is or has changed ownership; or
  • d) any other event or circumstances that in the QCPP’s reasonable discretion triggers the requirement for an Alternate Assessment.

Rule 25

Additional Assessments include the following:

  • a) random assessment - may consist of either onsite or remote documentation assessment. A maximum of two random assessments may be conducted in any calendar year;
  • b) Assessment without notice; and
  • c) expansion of services assessment if QCPP is notified, or believes, that the pharmacy business has expanded their service offering which is relevant to their QCPP accreditation.

Rule 26

Expansion of Services Assessment: Where a pharmacy seeks to add additional services to their business model between accreditation assessments they must apply for an Expansion of Services assessment using the form available on the Customer Portal. This is an assessment of relevant pharmacy policies and procedures associated with the additional service/s. An Expansion of Services assessment will incur a fee which must be paid prior to any evidence being reviewed. Any Expansion of Services assessment request will be terminated if the invoice is overdue (see rule 37 for payment terms).

Rule 27

Where an accredited pharmacy business is found to have been offering or advertising a service for which it is not QCPP accredited, a sanction may be issued (in accordance with Rule 44).

Assessment outcomes

Rule 28

The pharmacy business has 90 days from the assessment date to remediate any Remedial Action Required (RAR) and 60 days to remediate any Non-Conformances (together referred to as Corrective Actions) identified during an on-site assessment. Should additional time be required, an extension must be requested via the Customer Portal prior to the existing due date, illustrating exceptional circumstances that necessitate the request. These applications will be assessed on their merits and the decision to grant the extension is entirely at the discretion of the QCPP. If any extension of time is given, QCPP may impose such conditions as it deems appropriate in the circumstances.

Rule 29

If Corrective Actions are not completed and verified in the specified timeframe, the pharmacy business will be deemed to have:

  • a) not met the requirements of accreditation in the case of an initiating pharmacy; or
  • b) not met the requirements for reaccreditation in the case of a currently accredited pharmacy business and their accreditation will lapse.
  • c) The pharmacy business is liable for any costs associated with any additional onsite visits required to verify evidence required to address the Corrective Actions.

Rule 30

Evidence provided to address Corrective Actions relating to patient records must be in de-identified format. The authorised assessor will not consider evidence containing identifiable personal information and any evidence received containing personal information will be deleted immediately.

Rule 31

A RAR may be closed on site at the time of the assessment, but will be recorded as an identified Corrective Action in the assessment report, together with the evidence provided to remediate the issue.

Rule 32

A Non-Conformance cannot be closed while the assessor is on site at the assessment and will require the pharmacy business to provide the assessor with at least the following:

  • a) a root cause analysis of factors leading to the identified Non-Conformance;
  • b) steps taken to ensure the Non-Conformance will not recur, together with any additional evidence identified as required to address the specific issue.

Rule 33

If the same Non-Conformance is identified at two consecutive assessments (whether this be an accreditation assessment or an Additional Assessment) this may result in a sanction being issued pending investigation by QCPP. Immediate remediation may also be required.

Revoking or suspending accreditation

Rule 34

The pharmacy owner’s QCPP accreditation may be lapsed, revoked or suspended by QCPP if:

  • a) The pharmacy owner fails to pay any accreditation fees or other moneys payable to QCPP as they fall due;
  • b) The pharmacy owner otherwise fails to comply with any of the QCPP Terms and Conditions or these Program Rules;
  • c) The accredited pharmacy does not comply with AS85000:2017 and the QCPP Requirements at any time during the accreditation period; and
  • d) The pharmacy owner engages in conduct in connection with the carrying on of the business of a community pharmacy or the practice of pharmacy which in the reasonable opinion of QCPP is likely to bring other owners of accredited pharmacies or QCPP in to disrepute.

Fees

Rule 35

Fees are payable at the following stages of accreditation and reaccreditation (as applicable to the pharmacy business):

Invoice description When payable
Administration invoice A fee to recover administrative costs of QCPP delivering services additional to the onsite assessment. [Rule 45]
Assessment Cancellation Fee incurred if assessment is cancelled within 10 calendar days of assessment date [Rule 11]
Accreditation Invoice The annual invoice required for maintenance of accreditation.
Assessor Travel Invoice Will be issued where the pharmacy has not accepted the most cost effective assessment date or has cancelled an assessment and non-refundable travel costs had already been incurred. [Rule 10 and 11]
Expansion of Services Invoice Where a pharmacy requests to have evidence of additional professional services to be assessed out of cycle in order to add those expanded services to their accredited service offering. [Referred to in Rule 26]
Verification of Corrective Action When an onsite visit of an authorised assessor is required to verify that a Non-Conformance or RAR has been resolved  [Referred to in Rule 29(c)]

Rule 36

QCPP invoices are issued on 28-day terms.

Rule 37

Where an invoice is not paid in full by the due date, QCPP may reasonably apply sanctions to lapse or deny the accreditation of a pharmacy.

Rule 38

QCPP is not obliged to provide any assessment services or access to Program Materials where an invoice is outstanding.

Feedback and complaints

Rule 39

QCPP welcomes feedback and complaints on any aspect of the pharmacy’s experience with QCPP, including complaints, concerns, compliments or suggestions.

Rule 40

Should a pharmacy have concerns about an assessor and/or the assessment process as applied during a specific assessment, a formal complaint detailing the nature of the complaint and resolution sought should be lodged in writing via email to help@qcpp.com, or using the complaint form available on the Customer Portal. All complaints will be investigated by an appropriate independent party and a written response provided. The pharmacy must support the investigation and provide a timely response to any requests for further information that it receives to allow QCPP to assess the complaint appropriately.

Rule 41

Complaints lodged about an accredited pharmacy will be investigated, providing the details of the complainant are disclosed.

Rule 42

All complaints lodged in relation to a pharmacy meeting accreditation requirements will be investigated by an appropriate independent party and a written response provided. The pharmacy must support the investigation and provide a timely response to any requests for further information that it receives to allow QCPP to assess the complaint appropriately. The details of a complaint or resulting investigation by QCPP, may result in a sanction being issued and be referred to appropriate authorities.

Sanctions 

Rule 43

QCPP will investigate breaches of the QCPP Terms and Conditions or these Program Rules, or any failure to meet AS85000:2017 or the QCPP Requirements and apply sanctions as it deems appropriate in line with the Sanctions Management Policy available on the QCPP website. Sanctions may include:

  • a) issuing a warning: The issue(s) will be re-examined at the next routine on-site assessment;
  • b) partial or full QCPP re-assessment (as outlined at Rule 25): A partial or full QCPP re-assessment of the pharmacy business against AS85000:2017 and the QCPP Requirements and will occur at a nominated time and date within six months of the sanction issue date. The identification of any Corrective Actions at the re-assessment resulting from a sanction will result in the immediate revocation or withdrawal of QCPP accreditation.
  • c) assessment without notice: A partial or full QCPP re-assessment of the pharmacy business against AS85000:2017 and the QCPP Requirements. If any Non-Conformances are identified at an assessment without notice, QCPP may (at its discretion) provide the pharmacy with a period of time to address the Non-Conformance or immediately revoke accreditation. If the pharmacy is provided with time to address any Non-Conformance in these circumstances, no extension of time will be permitted.
  • d) Immediate withdrawal of accreditation, with a defined exclusion period from the QCPP accreditation program as deemed appropriate by QCPP.

Rule 44

The pharmacy is liable for all of QCPP’s costs and expenses incurred in connection with a sanction, including in respect of undertaking any investigations, reviews and assessments that QCPP deems necessary.

Rule 45

Failure to comply with a sanction within the designated time frame may result in a higher sanction being applied.

Natural justice

Rule 46

Pharmacy owners or other relevant authorised parties who dispute a decision of QCPP have a right to appeal the following decisions in accordance with the Natural Justice Policy:

  • a) QCPP assessment outcomes, including Corrective Actions;
  • b) revocation or suspension of accreditation; and
  • c) outcomes of investigations or assessments, including sanctions.

Rule 47

Any request for a review or an appeal is to be made in writing via the Customer Portal or to help@qcpp.com.

Rule 48

All appeals will be considered by the relevant authority as outlined in the Appeals Matrix in the Natural Justice Policy. The decision of the QCPP Impartiality Committee is final and no further correspondence will be entered into.
Promoting accreditation

Rule 49

The pharmacy will comply with the requirements associated with the use of the QCPP Brand as detailed in the accompanying Terms and Conditions.

Rule 50

Marketing and/or banner groups may only use the QCPP logo on group branded collateral, both printed and electronic and including webpages, where 100 percent of the pharmacy’s within the banner group are QCPP accredited. Pharmacies joining the marketing group have a period of six months to become QCPP accredited without affecting the use of the QCPP logo by the banner group as a whole.

Data provision

Rule 51

By registering with QCPP, whether accredited or not, the pharmacy is providing permission for:

  • a) information about their accreditation status and the services the accredited pharmacy provides to be provided by QCPP to relevant organisations and bodies for the provision of services and payments to the pharmacy; and
  • b) De-identified data relating to assessment, accreditation and registration to be used for statistical analysis and/or advocacy purposes.

General

Rule 52

Headings are inserted for convenience only and do not affect the interpretation of these Program Rules.

Rule 53

Where the context permits, words or expressions that are defined in the Terms and Conditions have the same meaning when used in these Program Rules.

QCPP Version 1.0 © March 2020. This work is copyright to The Pharmacy Guild of Australia. No part of these materials may be produced in any form without written permission of The Pharmacy Guild of Australia. Requests and enquiries concerning the reproduction and rights should be directed to the National Manager Quality Care Pharmacy Program, The Pharmacy Guild of Australia.

My assessment is due on or before Tuesday 30 June 2020

The following rules apply to pharmacies undergoing accreditation on or before Tuesday 30 June 2020.

If your accreditation occurs after this date, please refer to the Quality Care 2020 Terms and Conditions above.

Rule 1: Period of accreditation

Accreditation is for two years effective from the initial assessment date, and dependent upon the pharmacy maintaining financial QCPP status.

Rule 2: Effective date of accreditation

Accreditation starts from the date of initial assessment, irrespective of any remedial action or sanction. Accreditation ends the day before the second anniversary of the assessment day.

Rule 3: Period in which an assessment must be undertaken

An assessment must be undertaken within three months either side of the effective date of accreditation as defined in Rule 2. To have the assessment after the accreditation date, the pharmacy must apply for an extension of accreditation to QCPP, prior to the accreditation date outlining grounds for special consideration.

Rule 4: Status of accreditation when remedial action is required after an assessment

If remedial action is identified during an assessment, the pharmacy has three months from the date of the assessment to undertake the identified remedial action and have the remedial action verified as being complete by the assessor. During this period, the pharmacy is deemed to have QCPP accreditation.

If remedial actions are not completed and verified in the three month period, the pharmacy has not met the requirements of accreditation and becomes unaccredited. The pharmacy is liable for any costs associated with the verification of remedial action.

Rule 5: Accreditation on the change of ownership, relocation of a pharmacy or change of details

Accreditation is issued to a pharmacy business entity. Within three months of a change of ownership, relocation or change of other details, the owners are to complete the ‘Accreditation – Change of Pharmacy Status’ form (available from the QCPP website) and forward it to QCPP.

Rule 6: Allocation of an assessor

The pharmacy will be allocated an endorsed QCPP assessor. The pharmacy may request a change of assessor if there is a real or perceived conflict of interest. The new assessor will be allocated through the QCPP allocation process.

Rule 7: Requirements for additional information

An assessor cannot request access to additional information not defined in the QCPP Requirements, unless that additional information is authorised by the QCPP.

Rule 8: Senior Assessor/QCPP Authorised Attendee

During an assessment, a Senior Assessor (or other QCPP Authorised Attendee) may accompany the assessor. The purpose of this attendance is so the Senior Assessor can validate the assessment approach used by the assessor. Other QCPP authorised attendees present will normally act as observers. All costs associated with the Senior Assessor (and other QCPP authorised attendees) will be borne by QCPP. The pharmacy agrees to cooperate with the Senior Assessor or any QCPP Authorised Attendee.

Rule 9: Prerequisites to accreditation (acceptance of program and assessment rules)

Accreditation can only be issued if the Program and Assessment Rules are accepted by the pharmacy. Acceptance will be proven by signing the acknowledgement contained on the QCPP registration form, the cover of the remedial action report and the annual declaration.

Rule 10: Completion of all outstanding actions and sanctions

All remedial actions requiring sign-off for accreditation and sanctions (including directives issued by a state and/or national registering authority) must be completed before accreditation is formally issued.

Rule 11: Modifications to procedures and templates

The procedures and templates included in the QCPP material are advisory. While these procedures and templates can be modified, they must at least contain all mandatory information provided.

Rule 12: Relevant reports

An assessor may be given access to other assessment reports (e.g. Mystery Shopper assessment). The assessor may be required to validate areas of improvements identified in such reports prior to starting the assessment.

Rule 13: Access to evidence

Each element of the Standard defines the evidence required to be provided at the time of the assessment. The assessor must be able to sight the listed evidence on the day of the assessment.

Rule 14: Access to certain records

For some actions, assessors will be required to obtain evidence which confirms the presence of business or personal information. Assessors are required to satisfy themselves that any record tendered as evidence is what it purports to be. However, they do not need to undertake a detailed investigation of the data contained. The pharmacy may choose to mask commercial or personal information if it is not relevant to the purpose of checking the record.

Rule 15: Mandatory documents program resources

Program materials (excluding the CD) are mandatory under QCPP requirements and must be present at each assessment. If the mandatory documents are not present at the assessment, a sanction may be imposed.

Rule 16: Assessment methodology

The assessment will be conducted using a conformance/non-conformance methodology If the action is deemed to be not applicable to pharmacy operations, it will not be assessed.

Rule 17: Mandatory actions

Actions are either mandatory or optional. All mandatory actions are identified in each element and template checklists that relate to Elements 2 and 3. A pharmacy must be fully compliant in all mandatory actions assessed to receive accreditation.

Rule 18: Actions deemed not applicable

A limited number of actions may be deemed as not applicable. If an action does not apply to the pharmacy it will not be assessed or scored.

Rule 19: Pass mark for accreditation

To become accredited, a pharmacy must be fully compliant with all mandatory actions assessed. Note: These rules are subject to change, and the latest edition is available at www.qcpp.com/accreditation/rules QCPP Version 2.2 © 2016 Pharmacy Guild of Australia 45

Rule 20: Complaints about an assessor or assessment

Should a pharmacy have concerns about an assessor and/or the assessment process as applied during a specific assessment, a formal complaint detailing the nature of the complaint and resolution sought should be lodged in writing, using the complaint form available on the QCPP website to: QCPP Complaints Officer The Pharmacy Guild of Australia PO Box 310 Fyshwick ACT 2609 All complaints will be investigated by an appropriate independent party and a written response provided. The pharmacy must support the investigation.

Rule 21: Complaints lodged about an accredited pharmacy

Any complaint lodged about an accredited pharmacy will be investigated, providing the details of the complainant are disclosed. All complaints relating to a pharmacy meeting accreditation requirements will be investigated by an appropriate independent party and a written response provided. The pharmacy must support the investigation. The details of a complaint or investigation may be referred to appropriate authorities.

Rule 22: Sanctions against pharmacies

The following sanctions can be applied to an accredited pharmacy: * A warning. The issue(s) will be re-examined at the next assessment. * Partial re-assessment within a period of time not to exceed six months. * Assessment without notice. * Suspension of accreditation for a period of up to six months, after which a re-assessment is required (either partial or full). The pharmacy is liable for all costs associated with an assessment as a result of a sanction. The period of accreditation does not re-start as a result of an assessment due to a sanction.

Rule 23: Appeals against an investigation finding or sanction imposed

A pharmacy may lodge an appeal against the findings of an investigation or a sanction that is applied. The appeal is to be made in writing to: QCPP Complaints Appeal Committee Pharmacy Guild of Australia PO Box 310 Fyshwick ACT 2609 All appeals will be investigated by an independent review committee external to QCPP and a written response provided. The review committee’s decision is final. Details of the review committee are on the QCPP website.

Rule 24: Participation in other assessments

The pharmacy will participate in other assessments of service (e.g. SMA visit, assessment without notice or random assessments) endorsed by QCPP and limited to a maximum of six assessments per year. The pharmacy agrees to use its best endeavours to obtain all necessary consents associated with other assessments (refer to information on the QCPP website). Any assessment associated with a sanction is not to be counted in this limit of six ‘other assessments’.

Rule 25: Assessments with or without notice

The pharmacy may be subjected to an assessment with or without notice. These assessments will be conducted and scored in accordance with the rules defined on the QCPP website.

Rule 26: Use of the QCPP logo, signage and certificates

The pharmacy will comply with the requirements associated with the use of the QCPP logo, signage and certificates as detailed on the QCPP website. The QCPP logo, signage and certificates can only be displayed while the pharmacy is accredited.

Rule 27: Marketing groups and the QCPP logo

A marketing group can only use the QCPP logo if 100 percent of pharmacies within the group have accreditation. New pharmacies joining the marketing group have a period of 12 months to become accredited without affecting the use of the logo by the marketing group.

Rule 28: Internet pharmacy and the QCPP logo

When an internet pharmacy uses the QCPP logo, the website must clearly identify those pharmacies which have current accreditation by inserting the QCPP logo adjacent to the name of each accredited pharmacy.

Rule 29: Incentives, fees and subsidies for accreditation

Accreditation can only be issued and maintained throughout the accreditation period if all program fees have been paid by the pharmacy. Details of incentives, fees, subsidies and associated rules are contained on the QCPP website.

Rule 30: Internet pharmacy

‘Mystery Shopper’ techniques may be used over the internet as part of the assessment of an internet pharmacy. An internet pharmacy must not promote or offer for sale tobacco, tobacco/smoking related products or implements, alcoholic beverages, home brewing or alcohol distilling kits on their website.

Rule 31: Additional services commenced between assessments

Accreditation is issued to a pharmacy business entity. Within three months of a new service (as defined in Elements 2 and 3), hiring equipment, distance dispensing or internet pharmacy being commenced, the owners are to complete the ‘Accreditation – Change of Pharmacy Services’ form (available from the QCPP website) and the Director of the QCPP Division. The information provided on the form will be used to determine if and when additional assessments will be undertaken. Failure to lodge the declaration within three months may result in sanctions being applied.

Rule 32: Advertising of services

A pharmacy is not to advertise an approved health program or service listed in Elements 2 and 3 until such time as they comply with the requirements of the QCPP and have been assessed as compliant.

Rule 33: Validity period of QCPP certificates

QCPP certificates of accreditation are valid for 2 years. The issue of updated certificates will occur after accreditation has been granted by the QCPP.

Rule 34: Use of statistical data

The pharmacy agrees to allow data captured on the T1A Legal and Professional Obligations Declaration to be used for analysis and/or advocacy purposes unless otherwise stated in the declaration at the time of lodgement. All individual identifying information will be removed from the data prior to use.

Rule 35: Separate trading area

If a pharmacy declares stock or services are being traded by a separate business that is adjoining the pharmacy, for the purposes of QCPP, the pharmacy must ensure:

  • The separate business provides independent access from a common public area.
  • There is a floor to ceiling wall for at least 50 percent of the common boundary between the pharmacy and the adjoining business.
  • The remainder of the common boundary is capable of being closed and locked so no access from one business to the other is possible.
  • The pharmacy and any adjoining entity operate separate point of sale systems.
  • Pharmacy staff are identifiable as being unrelated to any adjoining entity.
  • Stock from any adjoining entity cannot be purchased in any other adjoining entity. Where all of the above requirements are not met, the pharmacy and all adjoining entities that do not comply with the above requirements will be considered as part of the pharmacy premises, and subject to assessment under
    QCPP.

QCPP Version 2.2 © 2016. This work is copyright to The Pharmacy Guild of Australia. No part of these materials may be produced in any form without written permission of The Pharmacy Guild of Australia. Requests and enquiries concerning the reproduction and rights should be directed to the National Manager Quality Care Pharmacy Program, The Pharmacy Guild of Australia.