Quality Care 2020 introduces 5 domains to enhance the QCPP accreditation process and align with your business operations. Within each domain, the QCPP Requirements continue to promote industry innovation to enable greater flexibility for your business, whilst aligning with contemporary industry standards.
Five Domains of Quality
Preparing for your assessment
Quality Care 2020 assessments are conducted remotely over a 7-day period via a streamlined assessment process ensuring compliance across a range of high-risk areas in the pharmacy.
Pharmacies are encouraged to prepare in the same way they would for an on-site assessment, making the most of the resources available on the Quality Care 2020 Knowledge Hub.
For more information on the Quality Care 2020 assessment process, visit Quality Care 2020 Assessments.
What to expect during your Remote Assessment
On the day of your remote assessment at approximately 8:00am AEST, a tailored set of assessment questions will be available on your QCPP Customer Portal. You will then be able to commence the assessment and should:
- Compile relevant and current policies, procedures, records and evidence. Take photos as required
- Ensure data privacy by redacting any evidence which includes confidential or private details
- Submit assessment evidence on the QCPP Customer Portal within the 7 calendar day period.
Your QCPP assessor will arrange a video call (via Zoom) during the assessment week to:
- Answer any questions you may have regarding the assessment process or evidence required
- Ask you questions as part of the assessment. These questions will require you to explain a specific activity or process performed in your pharmacy and provide a visual inspection of some areas in the pharmacy.
- Arrange a time with you for a final call to discuss the findings of the assessment.
The QCPP assessor will assess evidence by:
- Desktop review of relevant policies and procedures, records and evidence
- Discussions with a representative from your pharmacy
- Visual inspection and observations of premises, stock and equipment (where applicable)
Your QCPP assessor will contact you after the assessment week to:
- Discuss assessment outcomes, including corrective actions identified
- Outline the next steps of the QCPP accreditation process
- Answer any questions you may have regarding the assessment
You will receive a copy of the interim report within 14 calendar days after the assessment period closes.
Changes to Quality Care 2020
To help you prepare for your assessment, we have created summaries of the changes that came into effect from 1 October 2022. These documents include various resources pertinent to additions to the assessment model.
Quality Care 2020 Version 1.1 Summary
Quality Care 2020 Knowledge Hub
The Quality Care 2020 Knowledge Hub is your one-stop-shop for resources, references, frequently asked questions, support videos and more, designed to help you understand the new Requirements and prepare for your assessments.
Log in to access the new Requirements and learn more about the Five Domains of Quality.
Visit the Quality Care 2020 Knowledge Hub
Remote assessment checklist
If your accreditation date is on or after 1 October 2022, you will be assessed under the changes of Quality Care 2020 Version 1.1. This includes a video call with your assessor which will allow pharmacies to supply evidence for a range of visual and verbal components of the assessment process. You can access frequently asked questions about these changes here.
To help you prepare for your remote assessment, read the pre-assessment checklist, which breaks down key steps in the remote assessment model.
Assessment evidence cannot be uploaded after your assessment has been submitted or after the 7 calendar day period.
Corrective actions will be issued for any assessment criteria that was not responded to, or where the evidence provided did not meet the requirements.
Learn more about what to expect after your assessment by visiting After your Assessment.
On-site assessments
QCPP suspended on-site assessments in March 2020 in response to the COVID-19 pandemic. Following positive feedback on the remote assessment model, QCPP will continue to conduct assessments remotely under Quality Care 2020.
Support
If you have any questions, please email help@qcpp.com or phone the QCPP Helpline 1300 363 340 to speak to a member of the QCPP Support Team.