Introducing the QCPP Reform Program – Quality Care 2020

Same Quality. Improved Systems

Contemporary, relevant, innovative.

The QCPP Reform Program is underway and will be delivered as Quality Care 2020.

Quality Care 2020 is a contemporary program bringing together best-practice business operations with excellence in safe and quality care. The enhanced accreditation program is centred around enabling continuous improvement and innovation in your pharmacy, so you and your business perform at your best.

From July 2020, Quality Care 2020 will be the accreditation framework for quality in community pharmacy.

Getting Ready for Quality Care 2020

QC 2020

On Tuesday 29 October 2019, a Quality Care 2020 briefing was held with industry representatives of community pharmacy, to communicate the changes that make up Quality Care 2020.

The presentations, including the questions and feedback received on the day and are available to download.

Quality Care 2020 Industry Briefing presentations

Presentations used through the Briefing

Presentations used through the Briefing with the discussion details incorporated

Presentations used through the Briefing with the discussion details incorporated – with Talking Points

Pre- Register for the new Portal

Portal Image

The pre-registration period for the new the Portal is now open until 1 December 2019. Pharmacy owners are only able to pre-register for the Quality Care 2020 Portal for access from 6 January 2020.

The current Knowledge Hub will no longer be available from January 2020.

Pre-register now for access to the new Portal from January 2020.

The new Portal and new Knowledge Hub

On the new Portal you will be able to manage your QCPP account and view your assessment outcomes.

The new Portal will host the new Knowledge Hub and it will include the Quality Care 2020 requirements and links to useful resources.

The new Portal will also include:

  • ability to view information when reaccreditation is due
  • view and pay invoices and
  • view and respond to any actions coming from your assessment.

Have an assessment due between January 2020 – July 2020?

Pre-registration will be important for those pharmacies with an assessment date between 1 January 2020 and 30 June 2020, in order to maintain access to their assessment details. Pharmacies will not be able to access their information if they do not pre-register to the new Portal.

Key Benefits of Quality Care 2020

  • 5 domains that are aligned to your business operations
    • Promoting industry innovation through contemporary QCPP Requirements
  • Moving beyond compliance to support you in delivering quality, safe, viable care to your community
    • A continuous improvement approach to delivering best practice care
  • Encouraging increased flexibility and innovation in your business
    • Ability to customise your pharmacy policies, processes and procedures to suit your business needs
  • 24/7 access to an online support portal
    • Continued access to resources and references, as well as account management tools

Quality Care 2020 Assessments

Accreditation Decision Tree

Scenario 1

Pharmacy ABC is scheduled for its re accreditation assessment on Thursday 4 June 2020, and is preparing evidence for its on-site assessment. The owner Dee Spencer, went through the accreditation process two years prior, and is able to review her existing policies, procedures and records under the same QCPP requirements. 

Scenario 2

Pharmacy 123 is scheduled for its re accreditation assessment on Monday 20 July 2020, and is preparing evidence for its on-site assessment. Because the pharmacy is being assessed after 1 July 2020, they will be assessed under Quality Care 2020 and the enhanced Requirements. Pharmacy owner Phil Script visits the Quality Care 2020 section of the QCPP's website to find out what the enhanced Requirements are, and then prepares evidence of policies, procedures and records under the new program.

Scenario 3

Pharmacy owner Mr Wright has the re accreditation for his pharmacy scheduled for Tuesday 23 June 2020, however he is undergoing renovations, and has applied for an extension. His re accreditation assessment has been rescheduled for Thursday 15 July 2020, meaning his pharmacy will be assessed under Quality Care 2020 and the enhanced Requirements.

To check your accreditation due date, contact the QCPP Helpline on 1300 363 340 (9am-5pm AEST) or email QualityCare2020@qcpp.com.

Time

Timelines

More information

QCPP will provide you with detailed information and resources in the lead up to Quality Care 2020.

To stay informed about Quality Care 2020, visit this website or sign up for the QIP Newsletter.

You can also contact the QCPP Helpline on 1300 363 340 (9am-5pm AEST) or email QualityCare2020@qcpp.com.

You can also visit our FAQs page.

Download the Quality Care 2020 leaflet to share amongst your pharmacy

Consultation

Feedback and input from community pharmacy is important to us.

QCPP has established the pharmacy-led QCPP Reform Working Group to provide ongoing input into the development of Quality Care 2020.

Membership of the group includes representatives from a variety of pharmacies, including both Guild and non-Guild members, independent and banner group pharmacies, as well as pharmacies that participated in the pilot review. It includes subject matter experts with extensive understanding of small business pharmacies.

The Working Group was initiated in 2018 is continuing to meet regularly during the development and roll out of Quality Care 2020.

Furthermore, the QCPP Impartiality Committee will also meet regularly during the development of Quality Care 2020 to ensure open and transparent decision making occurs.

If you'd like to provide input or feedback on the roll out of Quality Care 2020, please email us at QualityCare2020@qcpp.com.