QCPP is currently developing a revised and improved QCPP for community pharmacies, in accordance with the 2017 Quality Care Community Pharmacy Standard.

The goal of the revised QCPP is to work with community pharmacies to develop a quality management system that helps the pharmacy operate efficiently and meet the needs of the business and the community whilst offering the flexibility to customise the system if the pharmacy chooses to do so.   

Once the revised QCPP has been released, the QCPP team will undertake a comprehensive communication and education strategy to ensure the new requirements are understood and implemented in community pharmacies.

Pharmacies do not currently need to do anything in order to prepare for the revised program. All QCPP assessments in 2018 will be administered under the current program.

Benefits of revised QCPP

  • Opportunities to identify ongoing business improvements
  • Improved features based on feedback from pharmacies
  • Flexibility to develop a quality management system that best meets the needs of your business and customers
  • Focus on helping your pharmacy grow and operate efficiently rather than just ‘passing’ QCPP assessment
  • Simplified structure, reducing the number of elements down to five domains

Revised QCPP pilot program

In October 2017, QCPP conducted a pilot of the revised program with select community pharmacies across Australia. The objective of the pilot program was to determine the effectiveness of the revised requirements and assessment tools.

Positive feedback from the pilot included:

  • The 5 domains were easier to understand compared to the 18 elements
  • Increased focus on pharmacy business management
  • Assessment process concentrated more on high business risks

Areas for improvement included:

  • Requirements were unclear and difficult to understand and therefore difficult to implement
  • Assessment questions did not always represent all varied pharmacy business models
  • Assessments took much longer than expected (average assessment took 7 hours)
  • Pharmacy staff needed to be available for a much longer time to discuss audit questions with the assessor compared to the current assessment model.

Changes to the QCPP, based on feedback received from the pharmacies that participated in the pilot, are now in the process of being incorporated into the revised program. The review process has delayed our original launch date for the revised program, but will ensure a high quality and relevant QCPP for pharmacies that meets your business needs.

QCPP Reform Working Group

QCPP have created the QCPP Reform Working Group to oversee and provide ongoing input into the revised QCPP requirements.

Membership of the group includes representatives from a variety of pharmacies, including both Guild and non-Guild members, independent and banner group pharmacies, as well as pharmacies that participated in the pilot review. It includes subject matter experts with extensive understanding of small business pharmacies, particularly in areas such as pharmacy business management, implementation support, finance and accounting.

The group had their first meeting on 1 February 2018 and will continue to meet regularly during the development and roll out of the revised requirements.

The QCPP team is available to help with any questions or queries you may have about the reforming of QCPP. Call the QCPP Helpline on 1300 363 340 (9am-5pm) or email help@qcpp.com