One of the most common causes of corrective action in remote assessments is the failure to redact personal information from evidence submitted.

What is redaction?

Redaction is intended to allow the selective disclosure of information within a document while hiding other parts of the document.

Redacting key elements of a document is an important step in protecting personal data such as names, date of birth, Medicare numbers etc.

Why do we need to redact evidence before submitting it?

Due to the highly sensitive nature of the personal information we receive, it is critical to ensure no personal details are identifiable, which protects not only the individuals in question but also the staff and pharmacy itself.

Any evidence submitted containing identifiable personal details will be automatically deleted from the system and cannot be considered in the assessment process.

What should be redacted?

You must block out identifiable information prior to submitting your evidence. If the information is unique to an individual or can allow one to find/trace/contact/identify an individual, it is not acceptable.

The following information MUST be fully redacted unless otherwise specified in the assessment question:

  • Patient names
  • Staff member names
  • Personal home addresses
  • Personal phone numbers
  • Personal email addresses
  • Medicare, Concession Card (e.g. Pensioner and Health Care) and Veteran Card details.
  • Photos identifying individual


There is a wide range of resources available online demonstrating the various ways to effectively redact information.

The following information can be used to assist you, however, please note that all links are to external websites of which QCPP has no affiliation.