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News and updates from The Quality Care Pharmacy Program
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Common Corrective Actions |
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We have compiled a list of common corrective actions that have come up in recent assessments. To learn more about closing our your corrective actions, complete the Corrective Actions Short Course on the QCPP website. |
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CPR and First Aid certificates need to be renewed with differing regularity.
CPR Certification must be completed annually to ensure your training meets current standards and your certificate is up to date.
First Aid Certificates are valid for 3 years, but CPR is not included in this. |
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Ensure that your pharmacy is certifying your dispensary refrigerators every 2 years at minimum.
The following entities can certify dispensary refrigerators:
- The Cold Chain Testing Centre
- Some refrigerator manufacturers
- An Australian Refrigeration Council (ARC) licensed refrigerator technician
During a pharmacy’s assessment week, the cold chain certificate must be current to be deemed compliant. |
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Ensure that the maximum and minimum temperatures of your pharmacy’s dispensary refrigerator/s are recorded twice daily to maintain compliance in your pharmacy.
If using a digital data logger, the following evidence must be provided to demonstrate that the appropriate measures are in place for monitoring the temperature of the dispensary refrigerator/s:
- Records of twice daily minimum and maximum (am & pm) temperature monitoring for at least the previous 4 weeks prior to the date of submission.
- A written explanation of the cascading system of notifying relevant staff members when temperatures are out of range
- Documented evidence that, minimum and maximum temperature monitoring is occurring at least twice daily (am & pm).
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What to expect after your assessment |
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Have you completed your assessment week and are unsure on what to do next?
Your Interim Report will be sent to you within 14 days of your final assessment day. This will include notification of corrective actions which will be available to work on closing out as soon as your Interim Report is issued.
Learn more about what to do after your assessment is complete by clicking the button below. |
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April Awareness Day Highlights
Parkinsons Awareness Month 1 April - 30 April
Parkinson’s Awareness Month is an annual event dedicated to increasing awareness about Parkinson’s disease. It aims to educate the public about the symptoms, challenges, and research progress related to this condition. This year, the Parkinson’s Foundation is sharing the #ABCsOfPD to spread the word about Parkinson’s disease - from A to Z.
Find out more
World Health Day 7 April
World Health Day is celebrated on 7 April every year to mark the anniversary of the founding of the World Health Organisation in 1948. Each year, a theme is selected to highlight a priority area of public health concern in the world. The theme for 2024 is 'My health, my right’.
Find out more |
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Thank you for coming to see us at APP!
It was great for us to hear your feedback on the program and answer questions. The most common questions asked at APP were:
1. What will onsite assessments look like?
If you were part of the program prior to 2020, you will be familiar with onsite assessments. More information on the onsite assessment process will be released as we approach 1 October 2024.
2. What happens with non-conformances and remedial actions?
All Corrective Actions are closed out remotely on the QCPP Customer Portal and the current timeframes will remain the same. In some instances, remedial actions can be closed out during the onsite assessment, however it is not available for all Corrective Actions.
3. Will there be an option to do remote assessments?
Onsite assessments will be the only option for assessments.
4. What version of the Quality Care 2020 Requirements will I be assessed against?
Pharmacies will still be assessed against the Quality Care 2020 Requirements (Version 1.1), based off the AS85000:2017 Quality Care Community Pharmacy Standard. |
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Register a change of ownership with QCPP
Have you recently purchased a QCPP accredited pharmacy?
Ensure that you register yourself as the new owner of the business so that our records are up to date. Use you link below to process the request.
The QCPP support team will be in touch via email to confirm the change of ownership has been processed. |
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Is your assessment coming up?
Check your inbox! If your re-accreditation is coming up between 1 April and 30 June 2024, we’ve sent you an email with our top resources and support to help you prepare for your Quality Care 2020 Assessment.
Think you missed the email? Click the button below. |
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Support available
If you have any questions, the QCPP Support Team is here to help — please email help@qcpp.com or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEDT).
To stay informed about Quality Care 2020, visit the Quality Care 2020 website. |
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