QCPP in Practice

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  • Draft revision of Quality Care standard now open for consultation

    Oct 06, 2016

    The Pharmacy Guild of Australia is seeking feedback on the proposed revised draft of the Australian Standard for Quality Care Pharmacy.

    The proposed draft AS 85000:2016 Quality Care Community Pharmacy Standard seeks to promote flexibility and innovation within the industry, and aims to ensure relevance for at least five years. The draft standard also seeks to align with key strategic focuses of the Australian Government and relevant health agencies.

    The draft AS 85000:2016 Quality Care Community Pharmacy Standard seeks to outline the business framework required to operate a community pharmacy in Australia. The revised draft standard also seeks to recognise the diverse business models within community pharmacy, whilst promoting community safety and quality use of medicines.

    The draft standard is considered relevant for all community pharmacies within Australia, and is designed to be adaptable to all business models also promoting innovation within community pharmacy.

    The draft AS 85000:2016 Quality Care Community Pharmacy Standard does not seek to override or replace existing regulations or industry specific guidelines and as such should be read in conjunction with these documents. The draft AS 85000:2016 Quality Care Community Pharmacy Standard does however form the framework to support accreditation systems for Australian Community Pharmacies.

    The Guild is inviting feedback to support the increasing occurrence of complex compounding within community pharmacy. Therefore two draft standards have been proposed.

    Option A – complex compounding is integrated into the draft AS 85000:2016 Quality Care Community Pharmacy Standard in recognition that pharmacies that undertake complex compounding need to consider this service in all aspects of their business model.

    Option B – complex compounding forms a select section of the draft AS 85000:2016 Quality Care Community Pharmacy Standard in recognition of the specialist skills and service models required to provide complex compounding.



    Individuals or organisations wishing to provide feedback are requested to complete the online survey. The consultation period for feedback on both options will remain open until Monday 5 December, with all submissions considered on completion of the review.

  • Scheduling your next assessment with EY

    Sep 09, 2016
    EY’s scheduling team will contact your pharmacy to confirm your assessment date. In order to schedule all 5000+ assessments centrally and efficiently, EY can only exercise limited flexibility in the scheduling process. While EY will try to be flexible where possible, it is up to the pharmacy to accommodate the assessment date.
    All pharmacies should be ready to be assessed under the program at any point, and therefore variations to the identified assessment date can only be granted in exceptional circumstances.
    Exceptional circumstances are considered to be events that have an immediate impact in the pharmacy’s ability to deliver regular services and where the pharmacy has done all reasonable action to mitigate impact to maintain their reaccreditation (out of the pharmacy’s control). Examples might include a recent burglary or fire, significant renovations, or natural disaster.
    The following are not considered to be exceptional circumstances, and will not result in a reschedule:
    ·         The pharmacy needs more time to prepare for the assessment
    ·         The relevant QCPP coordinator does not work on the scheduled day
    ·         The pharmacy would prefer their assessment as close as possible to their accreditation date
    ·         The pharmacy is low on staff due to annual leave/standard rostering on specific days of the week
    ·         The pharmacy is under new management (in this circumstance the owner should consider applying for an extension)
    ·         Staff changes (e.g. new QCPP coordinator appointed)

    EY appreciate your cooperation in this process, and where possible will work to accommodate your pharmacy's specific circumstances.


    Visit the Contact Us page on the QCPP website for more information about who can help you with the accreditation process, and how.

  • EY works with QCPP administrators to improve assessment process

    Aug 09, 2016

    The EY QCPP Team has brought together EY’s non-financial audit specialists with in-house registered community pharmacists, lead assessors from the previous QCPP assessment team and an advisory committee of pharmacy industry leaders to improve how QCPP assessments are conducted.
    These improvements mean the QCPP assessment checklist has been tailored to be more risk-focused and outcomes based.

    EY Australia will rely on its team of specialists who have proven experience in delivering management system audits, and have performed more than 12,000 specialist on-site assessments over the last three years.
    While the QCPP requirements remain the same, the revised assessment checklist has been tailored by EY’s pharmacist subject-matter experts in consultation with QCPP to apply a streamlined approach to assessing pharmacy’s management of key risks.
    This will deliver a more efficient assessment process for pharmacies and will focus both on the quality management system and actual behaviours demonstrated in the pharmacies.

    EY’s process and associated quality controls will also mean that pharmacies receive a more consistent assessment process across Australia.       
    EY’s assessment team comes with broad technical backgrounds and includes pharmacists, engineers, private investigators, accountants, scientists and lawyers.

    They have extensive experience in performing on-site audits over a broad range of management systems including health and safety, quality, environment, financial, human resources and energy management systems.

    In addition, all EY’s assessors have undergone specific QCPP training inclusive of on-site assessments by experienced QCPP assessors prior to being deployed.

    QCPP Program Assessment Rules Update

    The updated rules are available on the QCPP website. We recommend you download a copy of the rules and keep them in your QCPP Requirements Manual.
    The updated rules reflect a minor administrative change only. This update, effective immediately, allows for a more efficient, supportive and effective assessment process. Pharmacies do not need to do anything different to prepare for QCPP Assessment.
    Pharmacies may notice they no longer receive a score at QCPP Assessment, as ‘the 90% rule’ [Rule 19] has been replaced with a conformance/non-conformance assessment methodology. 

    Consistent with this methodology, pharmacies will no longer receive remedial actions for non-mandatory requirements.
    If you have any questions about the updated Program and Assessment Rules, please contact the QCPP Helpline on 1300 363 340.

    Learn more about the update

    Assessor Spotlight

    Laura Mulligan, Lead Assessor

    • Laura registered as a pharmacist in 2007 and has worked in community pharmacies in Victoria and South Australia
    • Laura joined EY in 2014, where she now assists companies in the pharmaceutical and biotechnology sector with developing pricing models for the international transfer of goods, services and intellectual property
    • Laura has worked on revising the QCPP assessment checklist to improve the consistency and efficiency of the assessments, whilst ensuring they still meet the requirements of the Quality Care Pharmacy standard


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