QCPP in Practice

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  • Revised QCPP Requirements

    Jun 06, 2017

    QCPP is proud to release and launch revised QCPP Requirements today.

    The revised QCPP Requirements are a remapped QCPP model of demonstrating compliance with AS85000 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia. This model contains five domains which support business enhancement and encourage continuous quality improvement and innovation.

    The revised QCPP Requirements have removed the compliance burden of checklists (red section) and procedures (green section) contained in the current QCPP Requirements (blue folder). Instead, the revised QCPP Requirements adopt relevant standards, guidelines and legislation by reference. This means the QCPP Requirements will look much smaller than the current QCPP Requirements Manual.

    We thank pharmacies and industry stakeholders for their feedback to QCPP in recent years, which has shaped the development of the revised QCPP Requirements.

    You can now access the revised QCPP Requirements at www.qcpp.com/knowledgehub.

    Frequently asked questions
    Will I have to re-organise my Operations Manual?
    If your pharmacy is already successfully QCPP accredited, your existing quality systems will fit the QCPP revised model. You should not have to make major changes to your Operations Manual in the move to the revised QCPP Requirements.

    When will the revised QCPP Requirements start to be assessed?
    Pilot assessments against the revised QCPP Requirements are expected to commence from August 2017. Pharmacies with an accreditation date on or after 1 August 2017 may be invited to participate in the pilot program.
    Pharmacies not part of the pilot program will continue to be assessed against the existing QCPP Requirements until early 2018. More information regarding transition dates are expected to be announced in coming weeks.

    Where can I learn more about the revised QCPP Requirements?
    Excerpts from recent webinars about the QCPP Requirements are available at www.qcpp.com/knowledgehub. Additional webinars about the QCPP Requirements will be developed in coming months.

    QCPP Knowledge Hub guidance for the revised QCPP Requirements is under development and will initially be provided to pharmacies involved in pilot assessments. Following the pilot, the revised QCPP Knowledge Hub will be available to all pharmacies active with the program.

    You can also find out more about the enhanced QCPP Requirements;


  • Reduction to QCPP fees

    May 31, 2017

    In response to pharmacy feedback and ongoing internal efficiency projects, QCPP is pleased to announce a simplification and reduction of fees from 1 July 2017

    What is the new QCPP Annual Fee?


    Fee (excluding GST)

    Fee (including GST)

    QCPP annual fee
    (includes one reaccreditation on-site assessment per accreditation cycle as part of the Annual QCPP fee)



    The QCPP Annual Fee is a flat fee, which combines accreditation fees and QCPP Assessment fees. These fees have previously been invoiced separately.

    Fees for other QCPP services have not changed. A full schedule of QCPP fees is available at www.qcpp.com

    What is included in the QCPP annual fee?
    The QCPP Annual Fee includes:

    • Accreditation services, including certification against AS85000 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia.^
    • One on-site QCPP assessment every two years, including travel costs*
    • Access to QCPP Requirements
    • Access to QCPP Knowledge Hub
    • Access to interpretation and rulings advice on QCPP Requirements

    How has QCPP been able to reduce its accreditation fees?
    The fee reduction has been achieved through significant internal efficiencies, including through improved assessment scheduling and revision to our service offering. To maintain this reduction in fees, we request pharmacies accept the first available assessment date offered by the EY scheduling team where possible.

    What are the benefits of the new QCPP fee structure?
    By including the cost of QCPP Assessment in the QCPP Annual Fee, the fee will be the same in the anniversary year and the accreditation year. Feedback from pharmacies suggests this should assist cash flow and reduce confusion regarding QCPP fees.

    How will changes to the QCPP fees impact my pharmacy?

    • The revised QCPP fees will be applied from your pharmacy’s first accreditation date or anniversary date on or after 1 July 2017
    • Pharmacies will have their choice of certification body for dispensary refrigerator calibration. QCPP understands the Cold Chain Testing Centre (NSW) will continue to offer dispensary refrigerator testing services via fee-for-service.
    • Pharmacies seeking additional support may wish to engage quality management services, such as those offered by quality consultants, membership organisations or banner groups.

    ^ Certification is contingent on pharmacy meeting all requirements of certification, including successful completion of QCPP Assessment, adherence to QCPP Rules and payment of fees.
    * Cancellation policy applies. Additional fees payable if assessment cancelled within 10 calendar days of assessment




    You can find out more about the QCPP enhancements and how they are supporting flexibility, innovation and growth by;

    • visiting www.qcpp.com
    • phoning the QCPP Helpline at 1300 363 340

  • How to: Remedial Review Requests AND more webinar dates announced

    Apr 20, 2017
    Supporting fair assessment outcomes

    QCPP is committed to natural justice in the assessment and certification of pharmacies against AS85000:2011 Quality Care Pharmacy Standard; quality management system for pharmacies in Australia.
    Following QCPP assessment, if you receive remedial action which you believe is incorrect, seems unreasonable or is not relevant to your business model, you can request a review of the remedial action.  This is known as a Remedial Review Request, and can result in the remedial action being upheld, revoked or a concession applied, depending on the circumstances of the request.
    The Interpretation and Rulings Panel meet fortnightly to consider questions about interpretation of QCPP Requirements, including considering Remedial Review Requests. The Panel comprises of pharmacist, auditing and managerial expertise. An outcome will be provided to the pharmacy within three weeks.
    In addition to providing natural justice to pharmacies, QCPP uses the remedial review request process to:

    • assist in identification of outdated requirements;
    • recognise innovative or unique practices that are in advance of QCPP requirements; and,
    •  provide all pharmacies clarity for remedial actions via the QCPP Knowledge Hub.

    Themes from remedial review requests have been used to help shape the revised QCPP Requirements, including the adoption of a more flexible approach which recognises and supports innovation and growth.
    Remedial Review Requests must be submitted via the online form available at http://www.qcpp.com/resources/tools/qcpp-forms.
    Top tips for submitting a remedial review request:

    1. Complete your remedial review request as soon as it is identified
    2. Clearly identify the remedial action being queried and why it is being queried.
      • Where a concession is requested, describing how the pharmacy meets the intent of the QCPP requirements increases the likelihood of a successful outcome.
    3. Provide as much supporting information as is needed to explain and verify your reasoning.
      • This may include photos, processes, records or other evidence which helps ensure the Interpretations and Rulings panel can review the RRR appropriately.
    If you would like to know more about submitting a Remedial Review Request, have any other feedback or questions about QCPP, please contact us via help@qcpp.com or phone the QCPP helpline on 1300 363 340.


    Register to attend our latest round of webinars

    We have scheduled an additional two webinars. This includes a webinar especially timed to suit Western Australian pharmacies with a preference for an evening time slot:

    The webinar will give you an understanding of the improvements to QCPP and how they will affect your pharmacy. This includes:

    • Key QCPP enhancements

    • Revised QCPP Requirements

    • The five domains

    • Revision to program rules

    • Enhancements to QCPP assessment

    • Simpler fee structure

    • Transition arrangements


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