QCPP in Practice

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  • QCPP listens: Fine-tuning required following pilot feedback

    Dec 06, 2017
    Transition to the revised QCPP Requirements will no longer occur on 1 March 2018, with pilot feedback demonstrating a need for further review and refinement of program materials prior to a national roll-out.

    It is essential the revised QCPP Requirements are relevant and meet your pharmacy business needs, providing greater flexibility for your business to innovate and grow, and adequate time allowed to ensure a high-quality QCPP program for you.

    Revised implementation date of new QCPP Requirements
    The revised implementation date will be announced in early 2018, with roll-out to occur on or after 1 July 2018.

    How does this affect me?
    If your pharmacy will undergo a QCPP assessment up until and including 30 June 2018, it will be business as usual and your pharmacy will be assessed against the current QCPP Requirements 2011.

    There is no requirement to restructure your Operations Manual to align with the revised QCPP Requirements. If your Operations Manual is working for you, keep it in its current structure. For this reason, we discourage restructuring your Operations Manual, or any other aspect of your quality management system, solely for the purposes of aligning with the new QCPP Requirements.

    Feedback received from the QCPP Pilot

    QCPP conducted a pilot of the revised QCPP Requirements in varied business models and locations across Australia during October 2017, with an objective to determine the effectiveness of the revised QCPP Requirements and assessment tools.
    Feedback highlighted a number of positive aspects:

    • The 5 domains were more simple to understand compared to the 18 elements
    • Increased focus on pharmacy business management
    • Questions at assessment that were based on high business risk were reported to be favourable compared to previous assessments where pharmacy owners felt that a number of questions seemed to focus on less important factors.

    Feedback strongly highlighted that the revised requirements are not ready for national roll-out. Feedback included:

    • QCPP Requirements were unclear and difficult to understand and therefore difficult to implement
    • Assessment questions did not always represent a reasonable expectation of all varied pharmacy business models
    • Assessments took much longer than expected (average assessment took 7 hours)
    • Pharmacy staff needed to be available for a much longer time to discuss audit questions with the assessor compared to the current assessment model.

    QCPP is committed to understanding what is best for your business needs, focusing on helping your pharmacy business run smoothly. We will continue to work with you, and support you, as we reform QCPP together.

    Keep an eye on the QCPP website for the most up to date revised QCPP Requirements national roll-out information.

    We are here to help!

    The QCPP team is available to help with any questions or queries you may have about the revised QCPP.
    We can be contacted via:
    P: 1300 363 340 (business hours, AEDT)
    E: help@qcpp.com

  • World Quality Day and changes to the QCPP Requirements

    Nov 08, 2017

    World Quality Day is tomorrow (9 November 2017), and represents an opportunity to brush up on the upcoming updates to the Quality Care Pharmacy Program (QCPP).

    In the spirit of continuous improvement, QCPP has recently undergone some changes to make the QCPP Requirements less complex and grant pharmacies greater continuity, while also making the requirements more flexible, robust and customised.

    One of the key changes is that assessment will focus on quality outcomes and alignment with professional standards, guidelines and regulations.

    The enhanced QCPP Requirements assess AS85000 Quality Care Pharmacy Standard – a quality management system for pharmacies in Australia in a way which provides greater flexibility for your pharmacy business to innovate and grow.

    Importantly, while the QCPP Requirements will look different, getting ready for assessment will be business as usual. Accredited pharmacies won’t need to make significant changes to their Operations Manual (policies and procedures).
    Find out more about how the changes will benefit your pharmacy

    Why not share your QCPP accreditation with your patients and customers on social media? Use the hashtag #WQD17 and tell your followers how your Quality Care Pharmacy Accreditation benefits your community.

  • Upcoming dates in the roll out of QCPP’s enhancements

    Sep 01, 2017

    From July 2017 QCPP has progressively been rolling out a series of program improvements in preparation for our transition to the new QCPP Requirements. QCPP is pleased to announce further information about the transition to QCPP Requirements 2017 in the table below.

    2-3 September 2017

    Pharmacy Connect; QCPP education session and trade stand (speaker: Simon Carroll)

    September 2017

    Release V 3.1 of the QCPP Requirements including:
    -embedding AS85000:2017 Quality Care Community Pharmacy Standard
    -minor grammatical and terminology changes

    October 2017

    Pilot assessment program (see information below)

    October 2017

    Pharmacy Assistant Conference;
    QCPP education session and trade stand (speaker: Peter Guthrey)

    October and November 2017

    QCPP Impartiality Committee review of revised processes and requirements for fairness and integrity

    November 2017

    Anticipated release of QCPP assessment guide that outlines minimum requirements to support pharmacies transition to the revised QCPP Requirements

    November 2017

    Anticipated release of QCPP Handbook that provides guidance as a central reference for pharmacies on the QCPP Terms & Conditions, QCPP Program Rules and related policies which support the operation of the program.

    November 2017

    Potential release of QCPP Requirements V3.2 pending pilot outcomes

    Early 2018

    Introduction of QCPP customer portal

    March 2018

    Commence assessment against revised QCPP Requirements (full implementation)

    May 2018

    APP2018: QCPP trade stand

    A QCPP Pilot Assessment Program against the revised QCPP Requirements will be commencing in October 2017.

    • The Pilot program will test materials which have been developed to support a smooth implementation for all pharmacies. We will look for as much feedback as possible to identify any issues with resources developed and ways to deliver a more relevant assessment which supports flexibility, innovation and growth
    • The Pilot program covers a range of states, rural, metro, independent, banner, small, large, initial and reaccreditation pharmacies
    Transition to assessment of revised QCPP Requirements will occur on 1 March 2018. All assessments conducted after this date will be against the QCPP Requirements 2017.  All assessments* occurring prior to this date will be conducted against the QCPP Requirements 2011.

    * Exception: Pharmacies participating in the pilot program.


    For more information about what these changes mean for your pharmacy, including how to prepare for your assessment under the revised QCPP Requirements and Assessment model, please visit http://qcpp.com/qcpp-improvements-faqs or contact the QCPP team on 1300 363 340 or email help@qcpp.com.


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