QCPP in Practice

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  • Upcoming dates in the roll out of QCPP’s enhancements

    Sep 01, 2017

    From July 2017 QCPP has progressively been rolling out a series of program improvements in preparation for our transition to the new QCPP Requirements. QCPP is pleased to announce further information about the transition to QCPP Requirements 2017 in the table below.

    2-3 September 2017

    Pharmacy Connect; QCPP education session and trade stand (speaker: Simon Carroll)

    September 2017

    Release V 3.1 of the QCPP Requirements including:
    -embedding AS85000:2017 Quality Care Community Pharmacy Standard
    -minor grammatical and terminology changes

    October 2017

    Pilot assessment program (see information below)

    October 2017

    Pharmacy Assistant Conference;
    QCPP education session and trade stand (speaker: Peter Guthrey)

    October and November 2017

    QCPP Impartiality Committee review of revised processes and requirements for fairness and integrity

    November 2017

    Anticipated release of QCPP assessment guide that outlines minimum requirements to support pharmacies transition to the revised QCPP Requirements

    November 2017

    Anticipated release of QCPP Handbook that provides guidance as a central reference for pharmacies on the QCPP Terms & Conditions, QCPP Program Rules and related policies which support the operation of the program.

    November 2017

    Potential release of QCPP Requirements V3.2 pending pilot outcomes

    Early 2018

    Introduction of QCPP customer portal

    March 2018

    Commence assessment against revised QCPP Requirements (full implementation)

    May 2018

    APP2018: QCPP trade stand

    A QCPP Pilot Assessment Program against the revised QCPP Requirements will be commencing in October 2017.

    • The Pilot program will test materials which have been developed to support a smooth implementation for all pharmacies. We will look for as much feedback as possible to identify any issues with resources developed and ways to deliver a more relevant assessment which supports flexibility, innovation and growth
    • The Pilot program covers a range of states, rural, metro, independent, banner, small, large, initial and reaccreditation pharmacies
    Transition to assessment of revised QCPP Requirements will occur on 1 March 2018. All assessments conducted after this date will be against the QCPP Requirements 2017.  All assessments* occurring prior to this date will be conducted against the QCPP Requirements 2011.

    * Exception: Pharmacies participating in the pilot program.


    For more information about what these changes mean for your pharmacy, including how to prepare for your assessment under the revised QCPP Requirements and Assessment model, please visit http://qcpp.com/qcpp-improvements-faqs or contact the QCPP team on 1300 363 340 or email help@qcpp.com.

  • Preparing for the revised QCPP Requirements

    Aug 24, 2017

    Following the release of the QCPP Requirements 2017 (version 3.0), QCPP are working hard preparing to assess pharmacies against these requirements from early 2018. This includes a pilot assessment program which will be conducted in October 2017 where we will test assessment tools, revised QCPP Requirements, assessment techniques and interpretations which have been developed. These pilots play an important part in early identification and resolution of errors or issues with the approach to assessment before being rolled out to all pharmacies.

    Prior to the outcomes of the pilot program being known, we have developed the following tips on transitioning to the revised requirements. These tips are relevant to all pharmacies, but may be of particular help for pharmacies due for assessment in early 2018.

    Become familiar with the QCPP Requirements
    When reading the QCPP Requirements 2017, focus on the intent of each requirement, and how it relates to business performance, safety and quality.

    Apply relevant laws, guidelines and codes
    As described in the ‘references within scope of requirement’ column accepted quality levels are described in relevant laws and guidelines. In particular, pharmacies should ensure their systems are consistent with:

    • PSA Professional Practice Standards;
    • State pharmacy authority guidelines; and,
    • Relevant Pharmacy Board Guidelines/Codes

    Operations Manual: don’t start again!
    If your pharmacy is accredited, QCPP has recognised you have a functional Operations Manual and quality management system. There is no requirement to restructure your Operations Manual to align to the remapped QCPP requirements. If your Operations Manual works for you, keep it in its current structure. If you want to change the way your Operations Manual, or intranet is structure, you can have confidence to do so.

    Focus on helping your pharmacy run smoothly rather than ‘passing’ QCPP Assessment
    When released, the updated QCPP Knowledge Hub will be useful to reflect on minimum requirements prior to assessment. When updating your policies and procedures, also think about whether they are meeting customer needs or business needs.
    Do your procedures reflect what you do? If not, why not? Are they no longer relevant? Do all staff understand how to apply the procedure? Asking yourself questions like these can help identify ongoing business improvements – which is a key objective of the revised QCPP Requirements.

    Look for quality and safety improvement advice from experts
    Alerts and guidance from industry organisations, such as professional indemnity insurers, can help guide improvements to safety and quality in pharmacy practice.

    Use available resources
    The following resources are available to help you understand the QCPP Requirements:

    • Flyer: Understanding the QCPP Requirements
    • Flyer: The domains explained
    • Webinar: Flexibility, Innovation, Growth - Introduction to the improved QCPP
    • Website: a more detailed discussion of this newsletter can be found on the QCPP website

    Ask us!
    The QCPP team is available to help with any questions of queries you may have about the revised QCPP Requirements, or any of the other changes to QCPP. Whether it be a question about interpretations, questions about your accreditation or help finding something on the QCPP Knowledge Hub, we are here to help!
    We can be contacted via:


    Upcoming QCPP education sessions
    For pharmacy owners and staff attending upcoming pharmacy industry events, QCPP will be present to ask questions about the exciting changes to QCPP or come and have a chat about your pharmacy accreditation.

    Come and speak with our team at:

    • Pharmacy Connect, Sydney: 1st – 3rd September, 2017 – trade stand and education session
    • Pharmacy Assistant Conference, Gold Coast: 26th – 28th October – trade stand and education session

  • Maintaining integrity and enhancing transparency

    Aug 09, 2017

    Did you know:

    ·         All pharmacies pay the same QCPP annual fee?

    ·         QCPP does not develop AS85000?

    The most significant touch point pharmacies have with QCPP is normally in the lead up to and during your QCPP assessment.  But, were you aware of the checks and balances in the background which ensure you get a fair assessment? In this QIP, we describes some of the ways which we ensure integrity and fairness in our program.  

    Accrediting to the Australian Standard

    QCPP accredits pharmacies to AS85000:2011 Quality Care Pharmacy Standard: A quality management system for pharmacies in Australia (AS85000:2011).  This Standard is developed and revised through a Standards Australia compliant process, which is developed by a committee of relevant industry stakeholders - including consumers, pharmacies and pharmacy organisations. While AS85000 was initially developed from earlier versions of the QCPP Requirements, QCPP is not a party to the ongoing development of AS85000.

    The QCPP Requirements reflect the application of AS85000:2011. All requirements of the program are linked to determining compliance with AS85000:2011. 

    External oversight

    JASANZ (Joint Accreditation Scheme for Australia and New Zealand) are our accrediting body, who oversee QCPP operations. This includes checks of independence in process, systems and decision making.

    Commitment to fairness

    Governance structures to ingrain fairness

    QCPP's impartiality committee oversees the independence of program operations. This includes a mandate to ensure program rules, requirements, policies and audit criteria do not unfairly disadvantage any pharmacy or group of pharmacies.  The committee also oversees complaints handling and appeals.

    Conflict of interest management

    QCPP and EY have robust conflict of interest policies in place to ensure fair assessment outcomes free of undue influence.  Pharmacies who identify a potential conflict of interest with an assessor, QCPP personnel or other relevant person, please contact help@qcpp.com or 1300 363 340 for a confidential discussion on how the conflict can be managed.

    Flat fee structure

    All pharmacies pay the same accreditation fees, which included a fee reduction introduced in July 2017.  This fee continues to cover the travel costs incurred in undertaking QCPP assessments in pharmacies across all of Australia. 

    Further enhancing transparency of QCPP operations

    QCPP is committed to clarity and transparency in the operation of our program. A number of decisions or outcomes are subject to appeal, such as assessment and accreditation outcomes. Some forms of appeal, such as extension requests and remedial review requests can be accessed via our website at https://www.qcpp.com/resources/tools/qcpp-forms. All other appeals can be initiated by emailing help@qcpp.com

    Transparency will be further enhanced through the release of the QCPP Handbook later this year, which describes more clearly how QCPP makes decisions, such as accreditation, requests for extensions, review of remedial actions and exceptional circumstances etc.


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