QCPP in Practice

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  • Strong EY relationship continues

    Dec 14, 2017

    QCPP is pleased to announce a continued relationship with external auditing firm EY for conducting QCPP assessments through to 2022.

    EY have delivered an efficient and consistent model when assessing QCPP pharmacies, which has resulted in a 95% satisfaction rating during their latest customer service survey.

    The continued relationship provides peace of mind and stability for pharmacies as we prepare to roll-out the revised 2017 QCPP Requirements. EY have worked closely with QCPP and the pilot pharmacies to develop an assessment model that meets both the objectives of the Australian Standard and pharmacy operations.

    Updated QCPP T1B Self-Assessment Checklist

    As part of our continuous quality improvement process and to ensure accredited pharmacies have access to current resources, QCPP are pleased to provide an update to the self-assessment checklist (T1B). This update reflects the revised Professional Practice Standards (Version 5) released by the Pharmaceutical Society of Australia in 2017.



    Christmas closures

    Please note: the QCPP helpline will be closingon Fridaythe 22nd December 2017, resuming service from8am Tuesday 2 January 2018.

    EY will have limited access to emails from 5pm Friday 22 December 2017 until 9am Monday 8 January 2018. All interimreports due within this period will be issued before Friday22 December 2017. All final reports due within this period will be issued as required.

  • QCPP listens: Fine-tuning required following pilot feedback

    Dec 06, 2017
    Transition to the revised QCPP Requirements will no longer occur on 1 March 2018, with pilot feedback demonstrating a need for further review and refinement of program materials prior to a national roll-out.

    It is essential the revised QCPP Requirements are relevant and meet your pharmacy business needs, providing greater flexibility for your business to innovate and grow, and adequate time allowed to ensure a high-quality QCPP program for you.

    Revised implementation date of new QCPP Requirements
    The revised implementation date will be announced in early 2018, with roll-out to occur on or after 1 July 2018.

    How does this affect me?
    If your pharmacy will undergo a QCPP assessment up until and including 30 June 2018, it will be business as usual and your pharmacy will be assessed against the current QCPP Requirements 2011.

    There is no requirement to restructure your Operations Manual to align with the revised QCPP Requirements. If your Operations Manual is working for you, keep it in its current structure. For this reason, we discourage restructuring your Operations Manual, or any other aspect of your quality management system, solely for the purposes of aligning with the new QCPP Requirements.

    Feedback received from the QCPP Pilot

    QCPP conducted a pilot of the revised QCPP Requirements in varied business models and locations across Australia during October 2017, with an objective to determine the effectiveness of the revised QCPP Requirements and assessment tools.
    Feedback highlighted a number of positive aspects:

    • The 5 domains were more simple to understand compared to the 18 elements
    • Increased focus on pharmacy business management
    • Questions at assessment that were based on high business risk were reported to be favourable compared to previous assessments where pharmacy owners felt that a number of questions seemed to focus on less important factors.

    Feedback strongly highlighted that the revised requirements are not ready for national roll-out. Feedback included:

    • QCPP Requirements were unclear and difficult to understand and therefore difficult to implement
    • Assessment questions did not always represent a reasonable expectation of all varied pharmacy business models
    • Assessments took much longer than expected (average assessment took 7 hours)
    • Pharmacy staff needed to be available for a much longer time to discuss audit questions with the assessor compared to the current assessment model.

    QCPP is committed to understanding what is best for your business needs, focusing on helping your pharmacy business run smoothly. We will continue to work with you, and support you, as we reform QCPP together.

    Keep an eye on the QCPP website for the most up to date revised QCPP Requirements national roll-out information.

    We are here to help!

    The QCPP team is available to help with any questions or queries you may have about the revised QCPP.
    We can be contacted via:
    P: 1300 363 340 (business hours, AEDT)
    E: help@qcpp.com

  • World Quality Day and changes to the QCPP Requirements

    Nov 08, 2017

    World Quality Day is tomorrow (9 November 2017), and represents an opportunity to brush up on the upcoming updates to the Quality Care Pharmacy Program (QCPP).

    In the spirit of continuous improvement, QCPP has recently undergone some changes to make the QCPP Requirements less complex and grant pharmacies greater continuity, while also making the requirements more flexible, robust and customised.

    One of the key changes is that assessment will focus on quality outcomes and alignment with professional standards, guidelines and regulations.

    The enhanced QCPP Requirements assess AS85000 Quality Care Pharmacy Standard – a quality management system for pharmacies in Australia in a way which provides greater flexibility for your pharmacy business to innovate and grow.

    Importantly, while the QCPP Requirements will look different, getting ready for assessment will be business as usual. Accredited pharmacies won’t need to make significant changes to their Operations Manual (policies and procedures).
    Find out more about how the changes will benefit your pharmacy

    Why not share your QCPP accreditation with your patients and customers on social media? Use the hashtag #WQD17 and tell your followers how your Quality Care Pharmacy Accreditation benefits your community.


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