QCPP in Practice

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  • New look QCPP Accreditation Certificate

    Feb 18, 2016

    Show your customers and suppliers that your business is supporting excellence in pharmacy by achieving accreditation under the AS 85000:2011 Quality Care Pharmacy Standard, the quality management system for pharmacies in Australia. From 1 January 2016, QCPP has introduced a new look accreditation certificate.

    Promoting your QCPP Accreditation by displaying your certificate in a prominent location in your pharmacy advertises to your customers and suppliers that you are operating your pharmacy efficiently within an accredited Quality Management System.

    Being a QCPP accredited pharmacy demonstrates your commitment to deliver excellent customer service as well as enhance the skills and capabilities of staff through improved business management and processes in the pharmacy. This affirms your pharmacy’s dedication to provide a higher level of professional service and assurance that your pharmacy conforms to industry and professional standards.

    Celebrate your accreditation: Attaining and maintaining your QCPP accreditation status requires consistent conscious effort, strong teamwork and commitment at all levels of your pharmacy to provide quality services and enhancing the lives of the customers you serve. Your pharmacy deserves to be proud of this achievement – celebrate your accreditation and display your certificate in “pride of place” in your pharmacy.

    Find out more!

    Lost your certificate? You can request a replacement through the QCPP website. Follow the link above and choose Request a replacement Certificate or WindowDecal.



  • When was the last time you reviewed your DAA procedures?

    Dec 10, 2015

    Following the release of revised Guidelines on Dose Administration Aids and Staged Supply of Dispensed Medicines by The Pharmacy Board of Australia, pharmacies are encouraged to review their systems - including policies, procedures and recording systems - against these guidelines and existing QCPP Requirements as part of their ongoing continuous improvement processes.

    Both QCPP Requirements, and the Pharmacy Board of Australia guidelines contain key risk management and safety requirements to support patient safety and minimise business risk, including:

    • The importance of maintaining an accurate medicine profile for each patient;
    • The supplying pharmacy or pharmacist being professionally responsible for the quality and accuracy of all dose administration aids, included where a third party is involved in the preparation of a DAA; and,
    • The need for clear and easy to understand labelling on DAAs.

    For the purpose of QCPP, the supplying pharmacy is the pharmacy who receives prescriptions and supplies the prescriptions to the consumer or carer. Where packing is undertaken by a third party, the supplying pharmacy must assess the technology and systems use to ascertain whether additional accuracy checking is required before to supplying the DAA to a patient/carer. This is consistent with the Board guidelines which remind supplying pharmacists of their quality use of medicine obligations to their patients.

    More information regarding QCPP Requirements for supplying DAAs can be found on the QCPP Knowledge Hub at www.qcpp.com/knowledgehub.



  • “Yes, you can fail a QCPP assessment”

    Dec 04, 2015

    In the past year there have been a number of pharmacies so unprepared for their QCPP assessment, they have had to go back and work from scratch and then be reassessed in order to maintain their accreditation.

    We know that there are many priorities in pharmacy, however waiting until the last minute to prepare for your QCPP assessment not only puts you and your staff under undue stress, you are also doing yourself a disservice by not using QCPP in your day to day work flow.  QCPP has been designed specifically for community pharmacy to not only provide support and guidance on professional services, the program also provides support and guidance to your business operations.

    QCPP is all about integration into your day-to-day work flow. Instead of waiting for the “last minute” embrace QCPP and make it part of your everyday professional and business operations.  

    For more information on how you can integrate QCPP into your everyday business, contact your QCPP State Manager.



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