QCPP in Practice

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  • Are all EY QCPP assessors accountants?

    May 30, 2018
    A common question we receive from pharmacies is whether the QCPP assessors from EY are all accountants. It's a fair question as EY (Ernst & Young) has a traditional background in the accounting field.

    Nowadays, EY Australia provides a variety of professional services and employs people from a wide range of backgrounds. Several EY assessors are registered pharmacists, while others are scientists, engineers, and economists, as well as some accountants.

    We thought we'd introduce you to two of EY's assessors (if you haven't met one of them already at your on-site assessment!)

    Brett Muller is a registered pharmacist with a pharmacy degree from the University of Queensland. Based in Brisbane, Brett has been an assessor with the QCPP program from the beginning (assessing our second ever pharmacy registered in 1998) and has now completed over 2,000 QCPP assessments throughout Australia.

    As well as being a lead assessor for QCPP, Brett has been a pharmacy owner and manager, director of a training organisation, and a professional mentor for the Pharmacy Board of Australia.

    Brett's top tip for pharmacies: The better prepared you are the smoother the assessment day will be! If you're part of a pharmacy group that doesn't keep certain records on site, make sure you have a copy of them on the day. Also, don’t put the QCPP materials in the cupboard after your assessment, allocate time each month to reviewing part of the program, so when you're next assessment rolls around you're ready to go.

    Joshua Sutcliffe started his professional life as a solicitor in New Zealand. After discovering that life as a solicitor wasn't his calling, Joshua returned to university and completed a Masters in Business Management.  

    Joshua then worked as a health, safety, environment & quality manager before joining EY. Joshua's background as a solicitor, and his deep interest in legal and policy compliance, led him to join EY as an assessor. 

    Joshua's top tip for pharmacies: Don't stress out. We're not there to catch you out - we are reasonable and want to help! 

    Fee credit to pharmacies identified as being negatively impacted due to implementation of revised flat fees
    On 1 July 2017 QCPP implemented a $2,200 (ex GST) flat fee payment structure for all pharmacies, which includes one two-yearly on-site assessment.
    Since implementation, QCPP were made aware that, as the accreditation cycle is for two years, certain pharmacies may have been financially disadvantaged by the implementation of the flat fee mid-way through their two year cycle.
    As per the robust QCPP feedback framework, inclusive of oversight by the QCPP Impartiality Committee, QCPP has determined that the implementation of the flat fee model should only apply to pharmacies on and from their re-accreditation date. Therefore, QCPP will be applying a one-off fee credit to the 2018/19 invoice of affected pharmacies. A fee credit will automatically be applied to the next invoice of affected pharmacies. No further action is required by pharmacies.
    QCPP will be notifying all affected pharmacies by email over the next week.
    QCPP openly acknowledges and apologises for any inconvenience caused. We are appreciative to the pharmacies that alerted us to this issue.

    Following a thorough review process, QCPP has been able to implement a solution to simply and fairly resolve the identified issue. This is indicative of QCPP’s commitment to continuous quality improvement.
    QCCP is pleased to have implemented the simplified fee structure. Moreover, through our continuous quality improvement, we have implemented internal efficiencies and have passed on the benefits of this to you through a reduction in fees.
    More information on the fee credit, including eligibility criteria and Frequently Asked Questions, is available on the QCPP website.
    If you have any questions regarding the fee credit, please contact the QCPP Helpline on 1300 363 340 or email help@qcpp.com


  • Can I do a MedsCheck with only one pharmacist on duty?

    May 10, 2018

    Providing in-pharmacy medicine reviews, like MedsChecks, is an important service that many pharmacies offer their patients.

    A question pharmacies often ask is whether it is mandatory to have at least two pharmacists on duty during MedsChecks in order to meet QCPP requirements. The answer to this depends on your pharmacy’s operational needs.

    Whilst it is not mandatory for more than one pharmacist to be on duty during a MedsCheck, you must be able to demonstrate that the pharmacist providing the MedsCheck is not dispensing or undertaking other professional duties at the same time. The intent of the requirement is to ensure that the pharmacist and the patient have an uninterrupted consultation.

    In order to adhere to QCPP requirements, your assessor must be confident that if only one pharmacist is on duty whilst a MedsCheck is being conducted, you can demonstrate that they have a system or process in place to ensure their responsibilities for dispensing and the provision of professional services are met.

    During your QCPP assessment your assessor will ask for an explanation, with evidence, of how you manage your personnel resources during in-pharmacy medicine reviews, such as MedsChecks.

    Examples of evidence may include a documented procedure in place to ensure dispensing and professional duties do not occur whilst a MedsCheck is being conducted, a staff roster showing multiple pharmacists on duty, script volume demonstrating peaks and troughs or evidence of performing in-pharmacy medicine reviews outside of your normal operating hours.

    Pharmacies should remain aware of their obligations described in Program Rules for in-pharmacy medicine review services, such as MedsChecks, as QCPP assessment does not specifically assess compliance with these requirements. However, these guidelines may be used to help determine if pharmacist resources for a specific service are adequate.

    Find out more in the QCPP Knowledge Hub

  • QCPP - your business assistant - more relevant, more usable, more flexible

    Mar 21, 2018

    The feedback received from pharmacies that participated in the October 2017 pilot of the new Requirements is being incorporated into the program in preparation for its national roll-out. QCPP thanks all participating pharmacies for their valuable input.

    We believe that for QCPP to be a useful business enhancement tool we need to allow sufficient time to undertake a comprehensive review process. This includes input and oversight from business owners and subject matter experts with extensive experience and understanding of the diversity of community pharmacy businesses.

    Once the revised requirements have been published, we also need to allow sufficient time to implement a comprehensive communication and education strategy to ensure you understand the new requirements and what is expected to integrate them into your business.

    For this reason, QCPP have created the QCPP Reform Working Group to oversee and provide ongoing input into the revised QCPP Requirements and reform materials, as well as provide oversight and input into the implementation, timelines and risk assessment.

    QCPP Working Group membership includes representatives and subject matter experts with an extensive understanding of small business pharmacies: Guild and non-Guild member pharmacies, pharmacy business management, pharmacy owners, independent pharmacies, banner groups, implementation support, finance and accounting, including representation of pharmacies that participated in the pilot of the revised requirements.

    "The QCPP Reform Working Group's aim is to provide guidance, input and feedback into the revised requirements and advice on practical aspects of implementation. We want to ensure that the QCPP framework developed supports pharmacies to enhance their business model, remain viable and service the needs of their patients and customers to be the pharmacy of the future" Nick Panayiaris, Chair, Pharmacy Transformation Committee.

    The QCPP Reform Working Group had their first meeting on the 1st of February. Following this, a comprehensive education and communication strategy will be rolled out to ensure pharmacies have the opportunity to access, discuss and implement the new Requirements before transition to assessment against them begins.

    QCPP is committed to understanding what is best for your business needs, focusing on helping your pharmacy business run smoothly. We will continue to work with you, and support you, as we reform QCPP together.

     We are here to help!
    The QCPP team is available to help with any questions or queries you may have about the revised QCPP.
    We can be contacted via:
    P: 1300 363 340 (business hours, AEDT)
    E: help@qcpp.com


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