QCPP Website

Implementation Tools include:

Documentation Relevant to Each Stage of Your QCPP Accreditation

To assist pharmacies identify the QCPP documentation which will assist at various stages of the accreditation process, we have bundled the documentation together in this section. Click here to view or download the documentation.

Reference Manual - Summary of Tools

The Summary of Tools is a Word document that contains all the sample letters and tools from the Professional Services, Retail Skills, Business Management and Loss Prevention sections of the Reference Manual.

Click here to view the Reference Manual - Summary of Tools.

Special Assessors Checklist for PPS 12 and PPS 13

The Distance Dispensing PPS-12 and Internet Pharmacy PPS-13 Standards were developed by the Pharmaceutical Society of Australia and incorporated into the Quality Care Pharmacy Program in 2001 as mandatory Standards.

Specific QCPP Licensed Assessor checklists have been developed for both of these Standards. It is important to note that all the points mentioned in the checklists must be satisfied if a pharmacy is to be accredited.

Click here to view the PPS-12 and PPS-13 Licensed Assessor Checklists.

Pharmacy Appearance Scorecard

The Pharmacy Appearance Scorecard is designed to assess elements which, if neglected, can detract from the consumer's perception of the quality of service offered by the pharmacy.

Click here to view the Pharmacy Appearance Scorecard.

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Implementation Case Studies

If you would like a few ideas on where to start and to see how others have implemented the Program, click here to view two implementation case studies by Tim Logan and Angela Stewart.

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Licensed Assessors

Licensed Assessors are independent professionals specifically trained to carry out assessments for the Quality Care Pharmacy Program.

The Licensed Assessors can be contacted when a pharmacy is ready for assessment. Please note that some Assessors conduct assessments in more than one State/territory. Click here for the Assessors� contact details.

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Visual Aid - QCPP Materials

Click here to view the QCPP compulsory Program Materials.

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Assessment Methodology

The assessment methodology has been developed as a guide for QCPP Licensed Assessors in working through the processes involved in the independent external assessment.

Pharmacies which have completed their QCPP implementation and are ready for the external assessment might be assisted by reading the methodology in an effort to understand the assessment process.

Click here to view the Assessment Methodology.

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Implementation Toolkit

A number of tools have been developed under the Quality Care Pharmacy Program to assist pharmacies with the implementation process, including:

Standards Implementation Guide
Pharmacy Standards Checklist
Staff Certification Workbook
Staff Certification Process
Answer Guide for Proprietor, Manager or Supervisor
Certification Control Sheet

Click here to view the Implementation Toolkit.

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Implementation Rulings

This section will assist pharmacies with the implementation of the Program and includes interpretations and rulings on the Pharmacy Standards as well as information on general Program Requirements. Click here to view the Implementation Rulings.

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Implementation Assistance by Assessors

This section details information with regard to assessors who provide guidance and advice as part of their service, to ensure that a pharmacy is best placed to undergo a successful accreditation assessment, will continue to be encouraged to do so. Click here to view more on Implementation Assistance by Assessors.

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Implementation Process Guide

The Implementation Process Guide shows diagrammatically all the steps and staff roles in the implementation process leading up to accreditation. This guide is helpful in outlining the process and in when providing your staff with an understanding of where they fit in implementing the program. Click here to view the Implementation Process Guide.

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Implementation Schedule

The Implementation Schedule shows a suggested implementation project schedule for your pharmacy. The plan, an excel document, can be tailored to suit your own particular timetable. Click here to read the associated instructions to tailor the schedule to your needs.

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Pharmacy Assistant Position Descriptions

Following the development of revised competency standards and the new national training package for pharmacy assistants, and the amendment of the pharmacy assistant classification structure in some State/territory industrial awards to reflect the revised competencies, we have updated the template pharmacy assistant position descriptions that are contained in the Business Management section of the Reference Manual. Click here to view the Pharmacy Assistant Position Desciptions.

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