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For
the Pharmacy Proprietor:
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confidence that your business is being run according to best practice standards in all areas;
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staff who know what to do and say in any given situation;
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updated Standards and other Program documentation when they are introduced;
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customer recognition of the quality of the services your pharmacy provides;
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competitive advantage over non-accredited pharmacies;
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access to remuneration for services where QCPP accreditation is a pre-requisite;
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strong support for the continued restrictions relating to the ownership of pharmacies and the sale of S2/S3 products in pharmacies; and
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a more profitable, better managed pharmacy.
For
Pharmacy Employees:
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empowerment to set procedures for the services provided to pharmacy customers;
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knowledge of their role and duties, and limitations of their role;
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the capacity to continuously improve their own performance against the Standards set; and
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more satisfying, fulfilling jobs as a result of the higher levels of service provided.
For Pharmacy Customers:
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a high level of and more professional service;
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an improved shopping experience;
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assurance that the pharmacy frequented conforms to best practice industry and professional standards;
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confidence that mechanisms are in place to identify and eradicate problems;
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confidence that staff are trained to refer customers to the best level of assistance in the pharmacy to meet specific needs and that staff will not provide advice in areas outside of their area of responsibility; and
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a pharmacy team more dedicated to meeting the customer's health care needs,
For Organisations Which Remunerate Pharmacy:
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assurance that the pharmacy operates according to best practice industry standards;
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confidence that the organisation is client focussed and maintains the standards set;
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direct evidence of the quality of outcomes;
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better value for money spent on the service provided; and
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confidence in the way the pharmacy identifies and rectifies problems.
Contact
QCPP
Help
HELP
LINE: 1300 363 340
Level 3, National Circuit Barton ACT 2600
PO Box 7036 Canberra Business Centre ACT 2610 Australia
Telephone: +61 2 6270 1888 * Facsimile: +61 2 6270 1885
Email the Webmaster