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Quality Care Pharmacy Program
The Pharmacy Guild of Australia
Level 2, 15 National Circuit
BARTON ACT 2600

PO Box 310
Fyshwick, ACT, 2609

QCPP Help Line 1300 363 340
QCPP Help email: help@qcpp.com

This service provides assistance with all requirements of your QCPP accreditation including:

  • Pharmacy registration with QCPP
  • Initial and /or return to programpharmacies requiring an assessment
  • QCPP accreditation information and confirmation of accreditation
  • QCPP Invoice queries and payment processing
  • QCPP Accreditation certificate
  • Knowledge Hub access requests
  • QCPP in Practice subscription
  • Reaccreditation extension requests
  • Remedial action extension requests
  • Expansion of services requests for pharmacies that are commencing new professional services between assessments
  • Interpretations & Rulings
  • QCPP Feedback management including complaints

ERNST & YOUNG (EY)

Email is the preferred method of contact for EY, and will result in a faster outcome as many queries require escalation for resolution.
 

EY email: qcppscheduling@au.ey.com

This service provides assistance with booking your QCPP assessment including:

  • Scheduling and booking your assessments (For Initial or Return to Program pharmacies please contact QCPP)
  • Assessment confirmation
  • Changes to your assessment after it has been booked

For resolution of remedial actions after your assessment:

EY email: qcppremedials@au.ey.com

  • Send evidence for Remedial Action closure
  • Queries relating to or to request a copy of Remedial Action report

QUALITY STATE TEAM

ACT Branch – 02 6270 8900
NSW Branch – 02 9467 7100
NT Branch – 08 8944 6900
QLD Branch – 07 3831 3788
SA Branch – 08 8304 8300
TAS Branch – 03 6220 2955
VIC Branch – 03 9810 9999
WA Branch – 08 9429 4100

This service provides assistance in understanding QCPP requirements:

  • Pre assessment support
  • Remedial action support
  • QCPP information and education opportunities
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