Getting Accredited

Steps to Accreditation

Please take a moment to read the Steps to Accreditation document to assist you prepare for your accreditation. This step-by-step guide will assist you in preparing for both initial and ongoing accreditation and clearly explains how simple and straight forward the process of accreditation really is.

Note: If your pharmacy has never been assessed or your accreditation has lapsed, please call 1300 363 340 (option 1) and request for an assessor to be allocated to you to you.

Booking QCPP Assessments - Procedure:

• QCPP will send the Pharmacy a reminder letter and booking form (14 weeks before your assessment is due)
• Assessor will be sent their allocation and instruction to contact pharmacy to set a date.
• Pharmacy will check that they are ready to be assessed.
• Pharmacy will confirm details on the booking form attached to the reminder letter.
• Pharmacy will write the date and time agreed upon with the QCPP Assessor on the same form
• Pharmacy will answer the pre-booking checklist on the booking form, and
• Pharmacy will  complete the booking process by sending the booking form through one of three means:
  • Email:   assessments@qcpp.com
  • Fax:     02 8088 7194
  • Phone: 1300 363 340 (please select option 1 when asked)
• QCPP Assessments will send the Pharmacy a confirmation letter, and a confirmation email to both the Quality State Manager and the Assessor.

Cost of assessment

Assessments are charged at $880 including GST. This applies to all pharmacies nationally. The pharmacy assessed will receive a combined membership and assessment invoice from QCPP. Travel cost incurred by the allocated assessor related to your assessment is currently covered by the QCPP program and is not charged to the pharmacy.

Where the pharmacy has requested for an alternate assessor to the one which was allocated under the QCPP allocation model the travel costs will be incurred by the pharmacy and invoiced in a second invoice issued to the pharmacy by QCPP.

Changing and cancelling appointments

Should you need to change or cancel your booked assessment you must get in touch with you assessor who will then notify QCPP of the change. Note that changing or cancelling your assessment date with less than 10 days’ notice may incur a cancellation fee equivalent to the $852.50 assessment fee as well as any travel costs the assessor may already have incurred.

Closing your remedial actions identified at assessment

The pharmacy is still to continue to liaise with their QCPP Assessor for submission of evidence to close off remedial actions. To avoid any delays in processing your accreditation, it is encouraged that all remedials be actioned as soon as possible. Assessments with unresolved remedials three months after the assessment date may be issued a Failure to Complete and will have to undergo and pay for another assessment to be considered for accreditation. Remedial extensions may be issued for special circumstances by writing to Peter Reeves, National Manager Assessments (through assessments@qcpp.com).

Resources

More information regarding the booking process can be found in the October-November 2009 and the January-February 2010 Excellence Newsletters. You can also refer to the Booking your QCPP Assessment Frequently Asked Questions document.