QCPP National Staff

Being part of the Quality Care Pharmacy Program has many advantages and one of these is having a team to support you with accreditation. The QCPP Help Line (1300 363 340) can provide you with administrative assistance from registration through to assessment. The Quality Care Pharmacy Program (QCPP), including the Helpline, is administered by the Quality Assurance & Standards (QAS) Division in the National Secretariat of the Pharmacy Guild of Australia.

Staff in the QAS Division dedicated to delivering QCPP include:

• National Director
• QCPP Support:
  • National Manager - QCPP Support
  • Marketing and Communications Manager
  • Program Manager, QCPP Support
  •  Administration Officers
  • Senior Project Officer
• QCPP Assessments:
  • National Manager – QCPP Assessments
  • Manager Assessor Allocations
  • Assessment Coordinators
  • Senior Project Officer

QCPP Support Team

The Support Team provides a range of administrative services including reminders for when declaration forms, invoices and requirements are due as well as processing registration and other forms for accreditation. They can also advise how your accreditation is tracking and will ensure you receive your congratulations pack in a timely manner so you can proudly display your certificate and QCPP window decal in your pharmacy.

You can contact the Support Team by ringing the Helpline 1300 363 340 and choosing option 2 when prompted or by sending an email to help@qcpp.com. The team will be more than happy to help you with:

• advising and providing the forms you need to fill out to register for QCPP
• obtaining information about PPI eligibility and payment status
• updating your pharmacy details when there has been a change e.g. contact details, relocation, change of ownership, etc.
• providing you with a copy of your invoice, T1A, Requirements manual or certificate in case yours is misplaced or damaged
• referring and escalating your queries you to the appropriate area/s for specialist advice regarding QCPP accreditation and PPI implementation.

Assessments Team

The Assessments Team ensures that you are well on your way to getting assessed by putting you in touch with your allocated assessor and sending you information about when your external assessment is due.

You can contact the Assessments Team by ringing the Helpline 1300 363 340 and choosing option 1 when prompted or by sending an email to assessments@qcpp.com. The team can give you a hand with:

• requesting an assessor to be allocated to your pharmacy (for your first accreditation or if your accreditation has lapsed)
• completing your QCPP assessment appointment form
• providing advice when you are unable to get assessed by your accreditation date
• putting you in touch with your allocated QCPP Assessor, before or after an assessment
• helping post-assessment if you have questions about your remedial actions or are unable to complete them in time
• providing you with more information about the status of your assessment.

As part of QCPP, you also have access to your local QCPP State Manager and Implementation Officers who can help you prepare for your external assessments by providing implementation interpretation and program information. Contacts for State QCPP Staff can be found by visiting the Contact Details page linked to the QCPP Branch Staff page under the About QCPP tab.

You can also contact your QCPP Assessor to reschedule assessment dates when your confirmed booking needs to be moved (please note that some fees may apply as per the booking and cancellation policy written in your appointment form) as well as to submit your assessment evidence after their visit to your pharmacy. Contacts for Assessors can be found by visiting the Assessor Contact Details page linked to the Assessors page under the About QCPP tab.

If you have an enquiry that is specific to PPI please contact the 5CPA phone line on 1300 555 262 or visit www.5cpa.com.au.